Top Relocation Services Scam Alert (A.K.A. Team USA Relocation)
Below is my experience with Top Relocation Services (moving broker) and the movers, All California Express:
Per my service order, movers were supposed to arrive on load dates provided: 06/12/2006 to 06/13/2006.
FACT: I took several vacation days off work to wait for movers. Movers did not load until 06/15/06 in the afternoon!
Per my service order, movers were supposed to deliver on delivery dates provided: 06/20/2006 to 06/24/2006.
FACT: Movers have still NOT delivered!
Last week, I was told by Top Relocation Services, our belongings would be here this past weekend, 07/01/2006 to 07/02/2006. I was then told by movers our belongings would be here 07/03/2006 to 07/05/2006. I spoke to movers on 07/03/2006 and they have not even left California to deliver to Texas.
Now I am told by movers, my stuff should be here next weekend, 07/08/2006 to 07/09/2006 because driver decided to stay in California until the holiday. I am getting different stories from the movers and Top Relocation Services. I have repeatedly had to call the movers directly to get information because Top Relocation Services has supposedly had trouble reaching the movers themselves. Top Relocation Services is entirely ineffective at escalating with the movers to accomplish anything on my behalf and terrible at following up with any callback.
I am incurring additional meal expenses due to not having a fridge and clothing expenses due to not having a washer and dryer. My large parrot is also suffering being in a small travel cage for this extended time period and very agitated. I am increasingly frustrated as the days go on and our belongings are held hostage. We still need a solid delivery date on when we will have our belongings and our final bill, which keeps increasing. I would NOT recommend this broker to anyone based on their poor customer service and unprofessional movers they utilize.
I will be calling my credit card company to dispute our deposit. I would hate for another family to experience these kinds of headaches and delays, so I am posting this for the public's information.
Please submit your complaints to the BBB, the Attorney General's Office in Florida, the Federal Motor Carrier Safety Administration, and the Florida Department of Agriculture and Consumer Services. We need to bust these scammers. If you have been a victim, please contact me with your story to help with fraud investigation!
Consumers, beware! Read Movingscam.com message boards for other detailed accounts with Top Relocation Services A.K.A. Team USA Relocation.
UPDATE: BBB rates Top Relocation Services a "F", the lowest rating a company can receive!
Per my service order, movers were supposed to arrive on load dates provided: 06/12/2006 to 06/13/2006.
FACT: I took several vacation days off work to wait for movers. Movers did not load until 06/15/06 in the afternoon!
Per my service order, movers were supposed to deliver on delivery dates provided: 06/20/2006 to 06/24/2006.
FACT: Movers have still NOT delivered!
Last week, I was told by Top Relocation Services, our belongings would be here this past weekend, 07/01/2006 to 07/02/2006. I was then told by movers our belongings would be here 07/03/2006 to 07/05/2006. I spoke to movers on 07/03/2006 and they have not even left California to deliver to Texas.
Now I am told by movers, my stuff should be here next weekend, 07/08/2006 to 07/09/2006 because driver decided to stay in California until the holiday. I am getting different stories from the movers and Top Relocation Services. I have repeatedly had to call the movers directly to get information because Top Relocation Services has supposedly had trouble reaching the movers themselves. Top Relocation Services is entirely ineffective at escalating with the movers to accomplish anything on my behalf and terrible at following up with any callback.
I am incurring additional meal expenses due to not having a fridge and clothing expenses due to not having a washer and dryer. My large parrot is also suffering being in a small travel cage for this extended time period and very agitated. I am increasingly frustrated as the days go on and our belongings are held hostage. We still need a solid delivery date on when we will have our belongings and our final bill, which keeps increasing. I would NOT recommend this broker to anyone based on their poor customer service and unprofessional movers they utilize.
I will be calling my credit card company to dispute our deposit. I would hate for another family to experience these kinds of headaches and delays, so I am posting this for the public's information.
Please submit your complaints to the BBB, the Attorney General's Office in Florida, the Federal Motor Carrier Safety Administration, and the Florida Department of Agriculture and Consumer Services. We need to bust these scammers. If you have been a victim, please contact me with your story to help with fraud investigation!
Consumers, beware! Read Movingscam.com message boards for other detailed accounts with Top Relocation Services A.K.A. Team USA Relocation.
UPDATE: BBB rates Top Relocation Services a "F", the lowest rating a company can receive!We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
Labels: alert, All California Express, avoid, BBB, complaint, fraud, movers, moving, problem, scam, Top Relocation Services, victim
